Vinato does not offer refunds for orders delivered within Lebanon, except in the cases described in Sections 3, 4, and 6.

International deliveries are final sale, with no refunds or exchanges. These terms remain subject to any mandatory rights under applicable law.

Items may be exchanged within 3 days after receipt. Items must be unused, unworn, and unwashed, with their original tags and packaging, and in their original condition.

Altered, worn, washed, or post-delivery damaged items, as well as items missing their tags or packaging, do not qualify under the standard exchange policy. For damage present on delivery, see Section 3.

Contact Vinato within 48 hours after receipt if your item arrives damaged, defective, or incorrect.

Please provide your order number and clear photos showing the issue. Once confirmed, Vinato will replace the item or exchange it for another item at no extra cost. Vinato will cover all related delivery costs.

If a replacement is unavailable, you will receive a full refund for the affected item as described in Section 6. We aim to respond within 2 business days.

This reporting request does not limit rights that cannot lawfully be excluded.

Orders may be cancelled within 24 hours of placing the order by calling or messaging us on +961 81 954 153 or emailing our team.

Please provide your order number. After 24 hours, orders can no longer be cancelled under this policy.

If you paid online by card and cancel within the 24-hour period, the full amount will be refunded as described in Section 6.

Exchanges are made in person at one of our Vinato stores. Please visit our store locations page for details.

Bring the item with its original tags and packaging, along with your order number or proof of purchase, within 3 days of receipt.

Delivery costs related to exchanges are paid by the customer. Exchanges depend on stock availability. If the new item costs more, you pay the difference. If it costs less, the difference is issued as store credit.

Refunds may be provided for eligible cases, including cancellations made within 24 hours, damaged or incorrect items that cannot be replaced, or orders Vinato is unable to fulfil.

Card payments: Refunds are made to the original card within 7–14 business days, depending on your bank.

Cash on delivery: Refunds are provided in cash at one of our stores or through another method agreed with you.

Orders are delivered across Lebanon within 3–4 business days.

Worldwide shipping is available via Aramex. International delivery times vary depending on the destination.

As stated in Section 1, international orders are final sale, subject to mandatory rights under applicable law.

Need help with a refund, cancellation, or exchange? Contact our customer care team using the details below.

Main contact: +961 81 954 153

Women's store: +961 81 684 636

Email: rabihnasr00@gmail.com

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